Welcome to ConfluenceXIM. These Terms and Conditions govern your access to and use of the ConfluenceXIM website, including enquiries, quotations, communications, orders, products, services, and transactions arising through or in connection with the website.
ConfluenceXIM is an automotive spare parts sourcing and export business operated by K I TRANSPOWER PVT. LTD., having its principal place of business at Plot No. B 106, Khasra No. 111/17, Mundka Udyog Nagar, New Delhi 110041, India.
By accessing the website, submitting an enquiry, requesting a quotation, communicating with us, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree, you should not use the website or place an order with us.
ConfluenceXIM, we, us, and our refer to K I TRANSPOWER PVT. LTD., operating its automotive spare parts sourcing and export business under the brand name ConfluenceXIM.
Customer, buyer, you, and your refer to any individual or entity accessing the website, requesting information, or purchasing products from us.
Products means automotive spare parts, components, accessories, assemblies, consumables, and other goods sourced or supplied by us.
Order means a purchase request accepted by us in writing.
Quotation means a commercial proposal issued by us.
Website means confluencexim.com and its associated pages, content, forms, and features.
ConfluenceXIM operates primarily as a business to business sourcing and export supplier of automotive spare parts. Our products and services are intended mainly for importers, distributors, wholesalers, retailers, workshops, fleet operators, and other automotive businesses.
We source products from manufacturers, authorised suppliers, distributors, and other supply partners. Unless expressly stated otherwise, ConfluenceXIM does not claim to manufacture every product displayed, offered, sourced, or supplied.
Any mandatory legal rights available to a person purchasing for personal use remain unaffected.
Website information is provided for general business and informational purposes. Product categories, brands, photographs, descriptions, specifications, availability, packaging, and other content are indicative and may change without notice.
Website content is not a binding offer or guarantee of availability. A transaction becomes binding only upon our written acceptance. We may correct errors, update information, change content, or withdraw a product or service without prior notice.
Customers may submit enquiries through the website, email, telephone, WhatsApp, or another approved channel. An enquiry creates no obligation on either party.
Quotations rely on information supplied by the customer, including part numbers, vehicle details, quantities, photographs, samples, specifications, brand preferences, and quality requirements.
Unless otherwise stated, a quotation is valid only for its specified period. Prices remain subject to availability, exchange rates, supplier revisions, taxes, freight, insurance, packaging, and other costs. Availability is not guaranteed until acceptance and receipt of required payment.
Quantities, specifications, and delivery estimates may require confirmation. We may revise or withdraw a quotation before written acceptance.
If no validity period is stated, the quotation remains valid for seven calendar days from issue unless withdrawn earlier.
An order is accepted only after our written confirmation, customer acceptance of the applicable quotation or pro forma invoice, receipt and verification of the agreed payment assurance, and confirmation of necessary product, commercial, regulatory, and documentation requirements.
A customer purchase order remains subject to our written acceptance. Conflicting customer terms do not apply unless we expressly accept them in writing.
We may refuse or cancel an order before dispatch if products are unavailable, information or pricing is erroneous, customer information is incomplete, payment is delayed or unverifiable, the transaction may breach law or restrictions, or we reasonably suspect fraud or misuse.
If we cancel after receiving payment, we will refund the eligible amount after deducting reasonable and non recoverable costs already incurred, unless cancellation resulted from our error or law requires otherwise.
Depending on requirements and availability, we may source or supply genuine products, OEM supplier products, premium aftermarket products, or other commercially accepted replacement products. The applicable category and quality level will be identified in commercial documents or written communication wherever reasonably possible.
The customer must confirm the required category, brand, and quality level. Unless expressly confirmed in writing, reference to a manufacturer, brand, OEM number, or part number does not mean the product is manufactured, approved, authorised, or warranted by that vehicle manufacturer.
Automotive parts may vary by model, production year, engine, transmission, chassis number, vehicle identification number, market specification, trim, and manufacturing location. The customer must provide complete and accurate identification information.
Relevant information may include OEM part number, vehicle identification number, chassis number, engine number or code, model and year, dimensions, technical specifications, photographs, samples, catalogues, and required brand and quality category.
We may assist with identification, but the customer must review and approve final part numbers, descriptions, specifications, photographs, brands, quality levels, and quantities. We are not responsible for incompatibility arising from incomplete, inaccurate, outdated, or misleading information provided or approved by the customer.
A part number used alone may be treated as the controlling specification.
Images on the website or shared through catalogues, quotations, emails, or messages may be representative. Delivered products may differ slightly in colour, labelling, packaging, design, or appearance because of manufacturer updates, batch variations, packaging changes, or supplier practices.
Such differences are not defects where the agreed identity, specification, quality category, and intended function remain unchanged. Packaging may display manufacturer, supplier, or product brand information.
All products are subject to availability. If a requested item is unavailable, discontinued, superseded, or replaced, we may propose an alternative or updated part number.
We will not knowingly substitute a materially different product without customer approval where the difference affects specification, brand, quality, fitment, price, or intended use. Minor packaging, labelling, or appearance changes that do not affect identity or function may not require separate approval.
Prices may be quoted in Indian Rupees, United States Dollars, Euros, or another agreed currency. Unless expressly stated otherwise, prices exclude Goods and Services Tax, customs duties, import taxes, freight, transport, insurance, destination handling, customs clearance, bank fees, inspection, certification, special packaging, storage, demurrage, and taxes or charges imposed outside India.
The customer is responsible for destination taxes, duties, permits, fees, and charges unless the agreed trade term expressly places an obligation on us.
Payment terms will be stated in the quotation, pro forma invoice, commercial invoice, sales agreement, or other written confirmation. We may require advance payment, partial advance payment, payment against documents, an irrevocable letter of credit, or another agreed arrangement.
Payment must be made only to the bank account shown on our authorised invoice or confirmed through our official email. Orders need not be processed, reserved, packed, or dispatched until payment is verified. The customer bears bank, intermediary, conversion, and remittance charges unless otherwise agreed.
Delayed payment may suspend sourcing, procurement, packing, documentation, or dispatch. Any resulting delay is not a failure by ConfluenceXIM.
Customers must independently verify any request to change our bank details. We will not ordinarily communicate such a change only through WhatsApp, social media, or an unfamiliar email address.
Before paying changed account details, the customer must confirm the change through our official telephone number or another previously verified channel. We are not responsible for payment to a fraudulent, incorrect, or unauthorised account where reasonable verification was not completed.
Transactions are subject to applicable Indian export laws, destination import laws, customs rules, sanctions, restrictions, licensing requirements, and trade regulations.
The customer must confirm lawful importability, obtain required licences and approvals, confirm standards and certification, provide accurate consignee and customs information, pay destination charges, and prevent unlawful diversion, resale, or use.
We may request buyer, consignee, destination, intended use, payment source, or transaction information and may refuse, suspend, or cancel a transaction that may violate applicable law or restrictions.
Unless expressly agreed otherwise, ConfluenceXIM supplies goods for export while the customer arranges international shipping, freight booking, transit insurance, and destination clearance.
Our responsibility is determined by the trade term in the relevant commercial document. An Incoterm is interpreted according to the version stated there. If no term is stated, responsibility ordinarily ends when goods are handed to the customer or its nominated carrier or representative at the agreed location.
The customer must provide timely and accurate shipping instructions and bears additional expenses caused by delay, incompleteness, or error in those instructions.
Risk transfers according to the agreed trade term. If none is stated, risk transfers when goods are handed to the customer or its nominated carrier or representative.
Ownership does not transfer until full cleared payment is received, unless law requires otherwise or we agree otherwise in writing. Risk and ownership may transfer at different times.
Sourcing, preparation, dispatch, transit, and delivery dates are estimates unless expressly guaranteed in writing. Delays may result from suppliers, manufacturing, shortages, inspection, customs, transport, ports, weather, government action, banking, or circumstances outside our reasonable control.
We will reasonably communicate material delays but are not liable for indirect loss arising solely from a reasonable delay outside our control. Partial shipments may be made where agreed or commercially necessary.
Where agreed, we may conduct visual inspection, quantity verification, packaging checks, part number checks, or other specified procedures. Inspection is limited to its expressly agreed scope and does not include destructive, laboratory, installation, or performance testing or independent certification unless separately agreed.
The customer may request independent inspection at its own expense. Approval through photographs, videos, reports, or an inspector constitutes acceptance of matters reasonably visible or covered by that inspection.
The customer must inspect goods promptly. Claims for visible damage, shortage, incorrect quantity or product, or packaging condition must be notified within the period stated in the quotation or invoice, or within seven calendar days after delivery if no period is stated.
Notice must include the invoice number, affected part numbers and quantities, clear photographs and videos, outer and inner packaging photographs, shipping documents, an explanation, and any carrier damage report. Late or unsupported notice may prevent verification or acceptance.
Where the customer arranges shipping, claims for loss, delay, or transit damage must ordinarily be made against the carrier, freight forwarder, or insurer. We will provide reasonable supporting documents available to us.
Where we arrange shipping, responsibility depends on the trade term, insurance, carrier conditions, and circumstances. Damaged products and packaging must be retained until review.
Products may not be returned without prior written authorisation. A remedy may be considered if the supplied product materially differs from the accepted order, quantity is incorrect, a manufacturing defect is verified, or we otherwise approve a return in writing.
Returns are generally unavailable for customer approved incorrect part numbers, incomplete vehicle information, specially sourced or customised products, installed or altered products, missing original packaging or documents, immaterial appearance variations, or damage from installation, misuse, accident, poor maintenance, or incompatible systems.
An approved remedy may be repair, replacement, credit, partial refund, or refund. Freight, duties, taxes, and handling costs will be allocated according to cause and written agreement.
An accepted order may not be cancelled without our written approval. If approved, the customer may be responsible for supplier commitments, special procurement, manufacturing, customisation, packaging, inspection, banking, transport, storage, and currency conversion costs.
Any eligible refund will be calculated after deducting reasonable and documented costs.
A manufacturer warranty applies only to the extent offered by the relevant manufacturer or supplier and communicated to the customer. Unless expressly agreed, ConfluenceXIM provides no independent warranty beyond it.
Claims may require photographs, videos, diagnostic and installation records, maintenance records, return of the product, or supplier inspection.
Warranty does not cover incorrect selection, improper installation, unqualified work, misuse, abnormal operation, accident, modification, incorrect maintenance, normal wear, unintended application, or improper storage and handling.
Nothing excludes a right that cannot lawfully be excluded.
Vehicle manufacturer names, product brands, logos, part numbers, model names, and trademarks belong to their respective owners and are referenced only for identification, compatibility information, and description of goods that may be sourced or supplied.
Unless expressly stated, ConfluenceXIM and K I TRANSPOWER PVT. LTD. are independent from and not affiliated with, authorised by, endorsed by, sponsored by, or official representatives of any displayed manufacturer or brand owner.
The ConfluenceXIM name, logo, website design, content, graphics, and original materials belong to K I TRANSPOWER PVT. LTD. or are used with permission and may not be copied, modified, distributed, or commercially used without prior written consent.
By sending part lists, catalogues, photographs, drawings, specifications, logos, documents, or other materials, the customer confirms the right to provide them, that our transaction related use will not violate another person’s rights, and that the information is accurate to the best of the customer’s knowledge.
The customer permits their use only as reasonably necessary for enquiries, quotation, sourcing, identification, fulfilment, records, and legal compliance.
You must not use the website unlawfully or fraudulently, submit false information, seek unauthorised access, introduce harmful technology, scrape or commercially exploit content without permission, interfere with security or performance, impersonate another person, or use our identity to mislead others.
We may restrict or block access when these conditions are violated.
Links to social media, maps, manufacturers, suppliers, logistics providers, payment providers, or other independent websites are governed by their own terms and privacy practices. We are not responsible for their content, availability, security, accuracy, or practices. A link does not necessarily indicate endorsement.
We may collect and process information submitted through forms, email, WhatsApp, telephone calls, job applications, and business communications in accordance with our Privacy Policy and applicable law.
By submitting information, you confirm its accuracy and your authority to provide it. If it relates to another person, you confirm that you have the necessary authority or consent.
We aim to keep the website available but do not guarantee uninterrupted access. We may suspend, modify, restrict, or discontinue any part for maintenance, security, operations, or business reasons.
We are not responsible for temporary unavailability, technical faults, transmission errors, malicious attacks, hosting failures, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, ConfluenceXIM and K I TRANSPOWER PVT. LTD. are not liable for indirect, incidental, special, punitive, or consequential loss, including lost profit, revenue, opportunity, goodwill, savings, production, contract, or market.
Total liability arising from an order will not exceed the amount actually received for the specific products giving rise to the claim. This does not limit liability that cannot lawfully be excluded, including fraud or wilful misconduct.
The customer is responsible for appropriate goods, transit, interruption, product liability, and commercial risk insurance.
To the extent permitted by law, the customer agrees to compensate and protect ConfluenceXIM and K I TRANSPOWER PVT. LTD. against claims, losses, costs, penalties, and expenses arising from incorrect customer information, unlawful importation or use, destination requirement violations, misuse or incorrect installation, infringement caused by customer materials, or breach of these Terms.
This does not apply to the extent a claim was directly caused by our fraud, wilful misconduct, or material breach.
We are not responsible for delay or failure caused by circumstances beyond reasonable control, including natural disaster, fire, flood, epidemic, pandemic, war, terrorism, unrest, labour disruption, government action, sanctions, trade restrictions, customs delay, port congestion, transport interruption, material shortage, supplier failure, banking disruption, power or communication failure, cyber incident, or extreme weather.
Affected obligations are suspended during the event. If performance becomes commercially impracticable for an extended period, either party may request cancellation of the affected portion. Costs incurred and obligations performed remain payable.
Commercial information, including quotations, pricing, supplier information, customer lists, part lists, specifications, and transaction documents, should be treated as confidential where that nature is apparent.
Disclosure is permitted to personnel, advisers, banks, insurers, logistics providers, suppliers, or authorities who need it for the transaction, where required by law, where already public without breach, or where authorised in writing.
You consent to receive business communications, quotations, invoices, confirmations, shipping documents, notices, and records electronically. Email, WhatsApp, website, or another agreed channel may constitute written communication.
You must maintain accurate contact details and monitor the channels used for the transaction.
We may update these Terms to reflect changes in our business, website, products, processes, or legal obligations. The revised version will be published with an updated date.
Changes apply from publication and will not ordinarily alter an already accepted order unless required by law or agreed by both parties.
If a provision is invalid, unlawful, or unenforceable, the remaining provisions continue to apply. The affected provision will be modified only to the minimum extent necessary to make it valid and enforceable.
A failure or delay in exercising a right is not a waiver. A waiver is effective only when made in writing by an authorised representative.
For each transaction, these Terms together with the accepted quotation, pro forma invoice, commercial invoice, sales agreement, order confirmation, and written amendments constitute the agreement.
Unless expressly agreed otherwise, priority is: signed sales or purchase agreement; final commercial invoice or order confirmation; accepted pro forma invoice or quotation; these Terms; and general website content.
These Terms and every transaction with ConfluenceXIM are governed by the laws of India. The parties will first attempt good faith resolution.
If a commercial dispute remains unresolved thirty days after written notice, it may be referred to a sole arbitrator mutually appointed by the parties. Arbitration will be conducted in English under the Arbitration and Conciliation Act, 1996, as amended. The seat and venue will be New Delhi, India.
Subject to arbitration and mandatory rights, courts having jurisdiction in New Delhi, India, have exclusive jurisdiction.
ConfluenceXIM
An automotive spare parts sourcing and export business operated by K I TRANSPOWER PVT. LTD.
Address: Plot No. B 106, Khasra No. 111/17, Mundka Udyog Nagar, New Delhi 110041, India
Email: sales@confluencexim.com
Telephone and WhatsApp: +91 93195 04999
Website: confluencexim.com
These Terms and Conditions are intended to govern the use of the ConfluenceXIM website and transactions conducted through or in connection with the website.